SNIA Cloud Storage recently hosted a fascinating webcast on the real world use of IBM Watson – the computer that mesmerized viewers on “Jeopardy!” by answering questions accurately and faster than its human competitors. Our webcast, “Customer Support through Natural Language Processing and Machine Learning,” detailed how Watson is being used as a virtual support assistant, named Elio, at NetApp. We had many interesting questions during the live event which is now available on-demand. Here are answers to them all from our expert presenters who have been driving the success of Elio – Ross Ackerman from NetApp and Robin Marcenac from IBM. Read More